Loren Hopper, CPCODirector of Operations
Loren Hopper is the Director of Operations for W&W. As Director of Operations, Loren is responsible for ensuring efficient functional management of all company operations. Loren is directly involved in all new client implementation and actively assists existing clients in all service areas. In addition, Loren is responsible for the daily enterprises of the company’s Editing Department, a team of ten staff who are responsible for the submission of over 4,200 appeals per month, as well as acting as W&W’s Privacy Officer.
During her tenure, Loren has participated in several large-scale projects for hospitals and health systems across the country. In October 2014, Loren supported over 30 eligible facilities in the creation and submission of their Medicare 68% settlement requests. Additionally, Loren supervised the MassHealth Home Health RAC Audit Program from 2013 – 2016.
Loren has been with our organization since October 2003. Originally hired as an administrative assistant, Loren later transferred to our Commercial Recovery Department where she was a Supervisor from April 2007 – October 2011. After a brief term as a Patient Access Manager in the Financial Clearance Department of Johns Hopkins Hospital, Loren returned to our organization as our Director of Operations in July of 2012.
Loren is a Certified Professional Compliance Officer (CPCO) and a Certified Lean Six Sigma Green Belt in Healthcare.