Loren Hopper, CPCODirector of Operations & Medicare Recovery
Loren Hopper is Director of Operations for W&W. Loren is also currently the acting Director of our Medicare Recovery Department. As Director of Operations, Loren is actively involved in all large scale initiatives which lead to the development of operational systems, processes and policies in support of client services. These developments allow our organization to be fully scalable in order to meet the unique needs of our clients. Loren is directly involved in all new client implementation and actively assists existing clients in all service areas.
Along with being our Direction of Operations, Loren is responsible for the daily enterprises of the company’s Medicare Recovery and Drafting Departments. During the Medicare 68% settlement period Loren supported over 30 eligible facilities in the creation and submission of their settlement requests. Loren is a Certified Professional Compliance Officer (CPCO) and acts as W&W’s HIPAA Security Officer. Additionally, Loren supervises the MassHealth Home Health RAC Audit Program.
Loren has been with our organization since October 2003. Originally hired as an administrative assistant, Loren later transferred to our Commercial Recovery Department where she was a Supervisor from April 2007 – October 2011. After a brief term as a Patient Access Manger in the Financial Clearance Department of Johns Hopkins Hospital, Loren returned to our organization as our Director of Operations in July of 2012.